Your Privacy Is Our Responsibility

Section 1 — Applicability of This Policy

This policy applies to all individuals who use 49bet's website and services — both registered members and unregistered visitors. Continuing to use our services means you have agreed to the terms of this policy.

You must be at least 21 years old to use our platform. We do not knowingly collect information from minors, and if any such information comes to our attention, it will be deleted immediately.

This policy may be revised from time to time. For any significant changes, we will publish a new effective date on this page and, where necessary, notify registered members through a suitable channel.

Section 2 — Personal Information You Provide Directly

When you create an account on 49bet or contact us, the information you provide may include:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment details for deposits and withdrawals — information related to bKash, Nagad, Rocket, or a bank account
• Documents required for identity verification (such as a national ID or passport number)
• Any information you voluntarily share in support messages

Section 3 — Technical Information Collected Automatically

When you visit our platform, the following technical information may be collected automatically:

• IP address and device identifier
• Browser type, language settings, and operating system
• Login time, pages visited, and navigation patterns on the platform
• Session information collected through cookies and similar tracking technologies
• Referrer URL (the page you came from when you arrived at our site)

This technical information is used primarily to improve service quality, ensure security, and make the user experience smoother.

Section 4 — Gaming and Transaction Information

The following information is naturally generated as you use our services:

• Game history, bet amounts, and win/loss records
• Deposit and withdrawal amounts, dates, and methods
• Bonus activation and usage records
• History of communications with the support team
• Responsible gaming preferences and limit settings

Section 5 — Legal Basis and Reasons for Using Your Information

49bet uses your information for the following legitimate purposes:

1. Account Management: Completing your registration, verifying your identity, and keeping your account secure.
2. Service Delivery: Providing gaming services, processing bonuses, and carrying out payment transactions.
3. Customer Support: Resolving your requests, complaints, and questions.
4. Security & Fraud Prevention: Detecting and preventing account misuse, fraud, and unlawful activity.
5. Responsible Gaming: Identifying problematic gaming behaviour to offer support and enforcing self-exclusion features.
6. Platform Improvement: Analysing user experience to improve the quality of our services.
7. Communications: Sending important policy updates, technical notifications, and information you have requested.

We do not sell your information to third parties or share it with others for commercial gain.

Section 6 — Circumstances Under Which Information May Be Disclosed

49bet may share information with third parties only in the following limited and specific circumstances:

• Payment Processors: bKash, Nagad, Rocket, and related banking infrastructure — only the information necessary to complete a transaction.
• Technology Service Providers: Server hosting, cybersecurity, and analytics services that work on our behalf and are contractually bound to meet our privacy standards.
• Legal Obligations: In compliance with court orders, lawful requests from investigative agencies, or directions from law enforcement authorities.
• Fraud Prevention: Limited and anonymised information shared with industry-level anti-fraud networks, for protective purposes only.

Third-party service providers may use the information they receive only for the specified purpose — not for any other purpose.

Section 7 — International Data Transfers

Our technical infrastructure may use servers located in various countries. For any such international transfer, we ensure that the receiving party maintains a standard of protection equivalent to this policy. Transfers are secured through SSL encryption and industry-standard security protocols.

Section 8 — Use and Control of Cookies

49bet uses various types of cookies that are necessary for the core operation of our services:

• Essential Cookies: For maintaining login sessions, verifying security tokens, and saving your preferences. Without these, the platform cannot function properly.
• Functional Cookies: For language preferences, game settings, and a personalised experience.
• Analytics Cookies: For monitoring page performance and understanding usage patterns — this information is aggregated and anonymised.

You can control cookies by changing your browser settings. However, disabling essential cookies may prevent some services from working properly.

Section 9 — Security Measures

We apply industry-standard technical and organisational measures to protect your information:

• SSL/TLS encryption for all data transmissions
• Passwords stored using one-way hashing
• Payment information handled in accordance with PCI-DSS standards
• Regular security audits and vulnerability assessments
• Access controls and audit logging for servers and databases
• Two-factor authentication (2FA) option for accounts

While we strive to maintain the highest standards of protection, no method of transmission over the internet is 100% secure. Please contact our support team about any security concerns.

Section 10 — Data Retention Period

49bet does not retain information longer than necessary. The general policy is:

• Active Accounts: All necessary information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a specified period in accordance with legal and regulatory obligations.
• Financial Records: Transaction records are retained for the period required under applicable law.
• Technical Logs: Generally retained for a short period and deleted automatically.

Once the retention period expires or the need for the information ends, it is securely deleted or anonymised.

Section 11 — Your Rights Regarding Your Information

You have the following rights in relation to your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your information, subject to legal obligations.
• Right to Object to Processing: You may object to marketing communications or analytical processing.
• Right to Data Portability: You may request a copy of your information in a structured and commonly used format.
• Right to Withdraw from Marketing: You may opt out of receiving marketing messages at any time.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

Section 12 — Opting Out of Marketing Communications

If you do not wish to receive promotional or marketing messages from us:

• Change your notification preferences from your account settings.
• Notify our support team directly.
• Use the "Unsubscribe" link at the bottom of any email.

Please note that even if you stop marketing messages, essential transactional notifications or security alerts related to your account may still be sent.

Section 13 — Protection of Minors

49bet strictly prohibits registration and use by anyone under the age of 21. We do not knowingly collect information from minors. If it is established that a minor's information has been collected for any reason, that information and the associated account will be deleted immediately.

If a parent or legal guardian believes their minor child has registered on our platform, please notify our support team.

Section 14 — Liability Regarding External Links

If our platform contains links to third-party websites, 49bet is not responsible for the privacy practices of those websites. We recommend that you read the privacy policy of any third-party site before visiting it.

Section 15 — Policy Changes & Notification

This privacy policy may be updated from time to time due to changes in services, new legal obligations, or technical developments. For any significant changes:

• A new effective date will be published on this page.
• Registered members may be notified by email.
• A brief notice may be displayed on the platform.

Continuing to use the platform after changes have been made means you have accepted the updated policy.

Section 16 — Privacy-Related Contact

If you have any questions about this privacy policy, wish to exercise your rights, or have any concerns, please contact us:

We take all privacy-related requests seriously. We will respond to your request as soon as possible after receiving it.

Section 17 — Related Policies

Alongside this privacy policy, the following pages also govern your use of your 49bet account:

• Terms & Conditions — General rules for using the service
• Responsible Gaming — Information on healthy gaming habits and support
• FAQ — Common questions and answers

Together, these policies form the complete foundation of the relationship between you and 49bet.